Direct Line Pet Insurance Reviews
- Overall: 7.0/10
- Customer Service: 7.5/10
2 Reviews for this Pet Insurance6/10
"Good Service, Getting Greedy" - Anon (10-Apr-2008)
Very fast payments, big company so good links to vets to cut out the paying and claiming back.
The fact they pay the vet direct is a massive bonus. Knowing that we are covered should we fall ill is another big plus.
12 year old Beagle premium doubled over a year, I understand he is getting old but doubled!
Very polite, big brand and good communications. Overall good cover, just getting greedy with excessive premiums due to the age of dog.
8/10
"I recommend Direct Line Pet Insurance to my friends" - Anon (10-Jul-2008)
On both occasions I have had to claim on my Direct Line pet insurance I got great customer service.
They have always been very helpful from when I joined up to when I made the claims. They are also very supportive in an emergency situation which is great when you are dealing with a loved member of the family.
It took a wee too long to settle the claim so I had to stump up the payment at the vet. I got the mony back but it was a lot of money to find all in one go. This wouldn't put me off renewing with them because the rest of the service is flawless.
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