My Diamond car insurance was due for renewal so I looked around to see if I could find a cheaper quote and found one.
However, I had received such great service from Diamond that I didn't really want to leave but with the credit crunch at the moment I had to go with the cheapest.
I read your article on the site about being a good customer and using it to your advantage and went back to Diamond and said I had found a cheaper quote elsewhere and they matched it for me after I gave them the quote reference.
Customer service I received was excellent