Virgin Media - Size M Broadband Reviews
- Overall: 7.3/10
- Customer Service: 6.7/10
3 Reviews for this Broadband8/10
"Stop ringing me!!!" - Anon (07-Apr-2008)
I have never had any qualms with the actual broadband service I pay for from Virgin.
They regularly up the broadband speed for free once they stop doing the slower speeds.
Plus, my bills are correct every month (apart from a few errors at the beginning)
They just don't leave you alone... They keep ringing me to ask me if I want to add digital TV or a landline telephone for only £2 extra a month.
I wanted to buy the TV service but live in rented accomodation and my landlord won't let me install it. I have told them this every time they ring me telling me what a great deal it is.. I'm like 'I know what a great deal it is but stop ringing me!!' but they still do.
Additionally, they send me sales information but to my next door neighbour. I told them about this and they said 'we have you down as the correct address' then letters continue arriving at my neighbours... If I tell you the address is wrong, Virgin, then it really is... I'm not ringing you for my health!
I also think the service is a little expensive these days compared to other products but like the fact that there is no cap on the amount I download.
8/10
"Great installation teams" - meringue87 (22-Apr-2008)
The installation engineers are very kind and helpful. They cleaned up after themselves and were very knowledgeable.
They gave me confidence in the product I was about to receive
I asked to have my bills each month because I needed the paper bills to send off to reclaim the costs but they stopped sending them randomly even though I hadn't asked for them to stop.
6/10
"Virgin Media won't listen to me!" - Anon (17-Jul-2008)
I have no complaints with the Virgin Media broadband service I receive.
My bill amounts are always correct (they weren't at first but that problem was resolved a long while ago).
They send my bills to my next door neighbours even though I have told them twice on the phone that the address is wrong.
Luckily I am on very good terms with my neighbours so my bill gets posted to me in the end but it must be very annoying for my poor neighbour.
Please Note: The opinions expressed herein are the personal opinion of the author and are not intended as statements of fact and do not represent the view of compareandsave.com in any way