They send my bills to my next door neighbours even though I have told them twice on the phone that the address is wrong. Luckily I am on very good terms with my neighbours so my bill gets posted to me in the end but it must be very annoying for my poor neighbour.

I asked to have my bills each month because I needed the paper bills to send off to reclaim the costs but they stopped sending them randomly even though I hadn't asked for them to stop.

They just don't leave you alone... They keep ringing me to ask me if I want to add digital TV or a landline telephone for only ?2 extra a month. I wanted to buy the TV service but live in rented accomodation and my landlord won't let me install it. I have told them this every time they ring me telling me what a great deal it is.. I'm like 'I know what a great deal it is but stop ringing me!!' but they still do. Additionally, they send me sales information but to my next door neighbour. I told them about this and they said 'we have you down as the correct address' then letters continue arriving at my neighbours... If I tell you the address is wrong, Virgin, then it really is... I'm not ringing you for my health! I also think the service is a little expensive these days compared to other products but like the fact that there is no cap on the amount I download.