Scottish credit card providers blasted by MPs
10 March 2010 10:38:03
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| A new report criticises credit card providers in Scotland. |
Westminster's Scottish affairs committee said lenders have been using forceful tactics to recoup debts, while simultaneously granting expensive credit card deals to struggling consumers.
The group urged providers to forge stronger links with the Citizens' Advice Bureau, while also calling on the government to offer more protection to the most financially vulnerable Britons.
It said: "We took evidence that suggests customers are not being fairly treated by the very banks being supported by taxpayers' money to the tune of billions of pounds.
"We are concerned that frontline staff are still being pressured to sell potentially unsuitable products such as loans and credit cards to customers at pre-crisis levels."
The MPs also made reference to consumers being targeted by call centres, claiming that there has seemingly been no "change of culture" at banks since the advent of the economic downturn.
Labour politician Mohammad Sarwar, the MP for Glasgow Central, is the current chairman of the Scottish affairs committee.
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