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CAA criticised over airport 'confusion'

06 May 2010 13:17:41

Confusion over airport closures leads to unnecessary flight cancellations. image
Confusion over airport closures leads to unnecessary flight cancellations.
The Civil Aviation Authority (CAA) has been criticised after airlines unnecessarily cancelled flights from Edinburgh and Aberdeen airports.

On Tuesday (May 4th), the CAA issued a press release indicating that all Scottish airspace would be closed on Wednesday as a result of the thick ash cloud dispersed by the erupting Icelandic volcano Eyjafjallajokull.

In light of this, carriers including British Airways cancelled some of their services, only to find that Aberdeen and Edinburgh airports remained open the following morning.

This left many passengers stranded and ready to make a travel insurance claim even though there were no flight restrictions.

Furthermore, the Daily Telegraph reports that a British Airways executive has accused the CAA of sending mixed signals, with Scottish first minister Alex Salmond also voicing his dissatisfaction over the way events were handled.

"Unnecessarily, some flights were cancelled, particularly into Edinburgh, because of the vagueness of the press release they put out," he commented.

"That can't be allowed to happen again. It's really, really important, where there are difficult messages, that press statements must be clear and not cause confusion."

The latest update from the CAA suggests disruption caused by the volcanic eruption is likely to continue for the "foreseeable future", with travellers advised to contact their carrier before leaving for the airport.ADNFCR-2196-ID-19761898-ADNFCR ADNFCR-2196-ID-19464191-ADNFCR

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