Saving money on energy bills

11. Helpful contacts for gas and electricity information

energywatch

• The independent gas and electricity consumer watchdog.
• Contact them if you have a complaint that your energy company isn’t dealing with to your liking
• Website has emergency contact numbers for gas and electricity suppliers

Website:      www.energywatch.org.uk

Telephone:   0845 906 07 08

Textphone:   18001 0845 906 07 08 (for those who are deaf or hearing impaired)

Address:      4th Floor, 
                   Artillery House
                   Artillery Row
                   London
                   SW1P 1RT

Winter Fuel Payment Hotline

• If you or someone in your household is aged over 60, you may be entitled to a Winter Fuel Payment of up to £200
• Contact this hotline for more details and a claim form.
• Telephone lines open Mon-Fri, 8:30am until 4:30pm

Telephone:    08459 15 15 15

Textphone:    08456 01 56 13

The Energy Supply Ombudsman

• Independent body with the responsibility of resolving outstanding billing disputes in a fair and consistent manner.
• Operating since July 1st 2006
• Telephone lines open Mon-Fri, 9:00am until 5:00pm

Website:        www.energy-ombudsman.org.uk

Email:           enquiries@energy-ombudsman.org.uk

Telephone:    0845 055 0760 or 01925 530263

Textphone:    0845 051 1513 or 01925 430886

Fax:              0845 055 0765 or 01925 530264

Address:       Energy Supply Ombudsman
                    PO Box 966
                    Warrington
                    WA4 9DF

Energy Saving Trust

• Government initiative with aim of helping to reduce UK carbon emissions
• Option of completing an impartial home energy check to see how you can save energy
• Advice on where to get energy saving products
• Information on energy saving grants and offers
• Green tips to reduce your energy usage and increase energy efficiency
• Free independent and local energy saving advice over the phone.

Website:       www.energysavingtrust.org.uk
      
Telephone:    0800 512 012
      
Address:       Energy Saving Trust (England Office)
                    21 Dartmouth Street                                                      
                    London
                    SW1H 9BP

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Guide contents

1. Energy companies
2. Energy plans – what do they mean?
3. How to read your gas and electricity meters
4. How energy bills are worked out
5. How to read your energy bills
6. Energy payment options – which one is best for you?
7. Dual fuel discount
8. What is Economy 7?
9. Switching energy companies
10. Green tips to cut gas and electricity bills
11. Helpful contacts for gas and electricity information