- 21
- Apr
- 08
Automated teller machines (ATMs), or cash machines, are used by virtually all of us with bank accounts and debit cards, but how many of us think about other users whilst we are withdrawing our cash?
The truth is that our behaviour, though normal for us, may make another user feel very uncomfortable and angry, so what can we do to improve the ATM experience for our fellow users?
Put simply, we can follow the ‘ATM etiquette’.
- Some ATMs offer a wide range of services – if you want to carry out lots of different transactions try to choose a time that’s not too busy
- If there’s only one ATM and a large queue of people waiting to use it, carry out your urgent transactions but try to leave your non-urgent ones until another time
DOs
- DO form a single file queue behind anyone already using the ATM
- DO give those using the ATM space to use the machine in private. An ideal amount of space is standing around 2m away from them
- DO have your card ready when you are about to approach the ATM
- DO take your cash and receipt and quickly (and discreetly) put your money away safely before walking away
- DO beware of strangers who take a lot of interest in what you are doing, for example those who offer you help particularly if they are standing close to you
- DO beware of those who try to distract you when using the ATM, they may be trying to reduce your guard so they can steal your money, your card or your pin number
- DO cover the keypad when entering your Personal Identification Number (PIN)
DON’Ts
- DON’T spend too long at the ATM but don’t rush your transactions either. If you rush you are likely to make mistakes which will probably mean you will have to cancel your transaction and start again
- DON’T offer your help to the person using the ATM – this may make them feel intimidated and scared
- DON’T distract those using the ATM
- DON’T stand in front of an ATM if you’re not using it
- DON’T use the ATM if it looks like it has been tampered with – report anything unusual or suspicious to the bank straight away
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